Shipping policy
Shipping Policy
Last updated: August 22, 2026
At Averelo, we aim to make your delivery experience simple, reliable, and transparent. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order is confirmed.
Processing times do not include weekends or public holidays. During periods of high demand, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
After your order has been processed, estimated delivery is typically:
8–15 business days
Delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather conditions, or other circumstances outside of our control.
Processing time and shipping time are separate. Please allow 1–3 business days for processing in addition to the estimated delivery time.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Please allow up to 2–5 business days for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated for several days, this does not necessarily mean your package has stopped moving. Tracking updates can sometimes be delayed while the parcel is in transit.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make changes before the order is processed, but we cannot guarantee that an address can be changed once an order has been shipped.
Averelo is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Orders
Although most orders arrive within the estimated delivery window, occasional delays may occur due to:
-
Customs inspections
-
Carrier delays
-
Severe weather
-
Public holidays
-
High-volume shopping periods
-
Local postal service disruptions
If your order is significantly delayed beyond the estimated delivery timeframe, please contact our customer support team and we will help investigate the shipment.
Lost Packages
If your tracking information indicates that your package may be lost in transit, please contact us so we can investigate the issue with the shipping carrier.
If a shipment is confirmed as lost during transit, we will work with you to provide an appropriate resolution in accordance with our policies.
Packages Marked as Delivered
If your tracking information shows your package as delivered but you cannot locate it, please:
-
Check around your property and mailbox.
-
Ask members of your household or neighbors if they received it.
-
Contact your local delivery carrier.
-
Contact Averelo support if you still cannot locate the package.
We will do our best to assist you with the carrier's investigation.
Multiple Packages
Depending on the items in your order and the fulfillment location, your order may occasionally arrive in more than one package.
If this happens, you may receive separate tracking numbers for each shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the customer. Averelo does not control customs charges or processing times imposed by local authorities.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Questions About Your Shipment
If you have any questions about your order or delivery, please contact our customer support team.
When contacting us, please include your order number so we can assist you as quickly as possible.
Averelo Customer Support
Email: lusocapebrands@gmail.com
Thank you for choosing Averelo.